This Charter informs you about the nature of the personal information collected about you, the manner and purpose of its use, as well as the recipients of this information.

This Charter applies to personal information concerning our customers and future customers (interested in a service/product)

This Charter may be modified, supplemented or updated in order to comply with any legal, regulatory, jurisprudential and technical developments. However, your personal data will always be processed in accordance with the policy in force at the time of their collection, unless a mandatory legal requirement provides otherwise and would apply retroactively.

THE CONTROLLER

The person responsible for any processing mentioned in this Charter is Ré Surf –49 bis rue du 14 Juillet 17740 Sainte Marie de Ré.

THE DATA COLLECTION

The data concerning you is collected directly from you or from our partners, after obtaining your consent when necessary, in the following cases:

When you visit the establishment’s website:
If you accept cookies
If you make an appointment
If you request to receive the newsletter
If you place an order (service/product) online
If you submit a review about a service

THE NATURE OF THE DATA COLLECTED

The personal data collected may be as follows:

Contact details and marital status (examples: name, first name, title, postal address, landline and/or mobile telephone number, email address, date of birth).
Information relating to the ordering of a service (examples: terms of receipt of a product, date and time of appointment for a service, information linked to a possible loyalty account, etc.)
Information relating to payment (examples: payment method used, financing terms, etc.)
Information related to customer relationship monitoring (examples: satisfaction survey, retention of complaints, etc.).
Information related to commercial communication (e.g.: choice to receive commercial offers)

PURPOSES AND FOUNDATIONS OF PROCESSING.

The establishment will only collect your personal data for a specific purpose, and according to a specific basis (execution of a contract, your consent or legitimate interest of the establishment).

Depending on the service, the purposes and foundations are as follows:

Provision of products and services

Data collected: identity, contact details.

Purposes: customer support, appointment making, performance of the service, invoicing and payment.

Basis: contractual performance.

Customer service and commercial relations.

Data collected: identity, contact details, reviews and complaints.

Purposes: responding to inquiries and complaints.

Basis: legitimate interest of the establishment and legal obligation (obligations linked to the consumer’s right of withdrawal).

Promotions and communications.

Data collected: preferences relating to the products and services offered, preferences concerning the media used to receive the communication, information on your lifestyle habits.

Purposes: informing the customer about news, new products, commercial offers.

Basis: legitimate interest of the establishment.

Statistical studies

Data collected: identity, data relating to the commercial relationship and in particular the use of products and services, information on your lifestyle habits.

Purposes: development of statistics, communication of personalized offers.

Basis: legitimate interest of the establishment.

Compliance with legal and regulatory obligations

Data: data from your transactions, payments, order history and order information

Purposes: fight against payment fraud.

Basis: legal obligations to cooperate with agencies fighting different types of fraud.

DATA RECIPIENTS

The establishment may share your data with authorized organizations.

Thus, the establishment may use subcontractors (any company required to process personal data following the establishment’s instructions) for the processing of your personal data within the limits necessary for the performance of their services (example : host a site, manage the sending of promotional offers).

The establishment ensures, by contract with the subcontractor, that the latter respects the confidentiality and security of the personal data they receive.

Except in the cases stated above, the establishment undertakes not to sell, rent or transfer your personal data to third parties without your consent.

DATA RETENTION DURATION

Your data will be kept secure by the establishment