Politique de confidentialité


La présente Charte vous informe sur la nature des informations personnelles collectées à votre sujet, sur la manière et la finalité de leur utilisation, ainsi que sur les destinataires de ces informations.

Cette Charte s’applique aux informations personnelles concernant nos clients et futurs clients (intéressés par un service/produits)

Cette Charte peut être modifiée, complétée ou mise à jour afin notamment de se conformer à toute évolution légale, réglementaire, jurisprudentielle et technique. Cependant, vos données personnelles seront toujours traitées conformément à la politique en vigueur au moment de leur collecte, sauf si une prescription légale impérative venait à en disposer autrement et serait d’application rétroactive.

LE RESPONSABLE DE TRAITEMENT

Le responsable de tout traitement évoqué au sein de la présente Charte est Ré Surf –49 bis rue du 14 juillet 17740 Sainte Marie de Ré.

LA COLLECTE DES DONNÉES

Les données vous concernant sont collectées directement auprès de vous ou auprès de nos partenaires, après recueil de votre consentement lorsque cela est nécessaire, dans les hypothèses suivantes :

  • Lorsque vous consultez le site internet de l’établissement :
    • Si vous acceptez les cookies
    • Si vous prenez un rendez-vous
    • Si vous demandez à recevoir la newsletter
    • Si vous réalisez une commande (service/produit) en ligne
    • Si vous déposez un avis sur une prestation

LA NATURE DES DONNÉES COLLECTÉES

Les données personnelles collectées peuvent être les suivantes :

  • Coordonnées et état civil (exemples : nom, prénom, civilité, adresse postale, numéro de téléphone fixe et/ou portable, adresse électronique, date de naissance).
  • Informations relatives à la commande d’une prestation (exemples : modalités de réception d’un produit, date et heure de rendez-vous pour une prestation, informations liées à un compte fidélité éventuel, etc)
  • Informations relatives au paiement(exemples : moyen de paiement utilisé, modalités de financement, etc)
  • Informations liées au suivi de la relation client(exemples : enquête de satisfaction, conservation des réclamations, etc).
  • Informations liées à la communication commerciale(ex : choix de recevoir des offres commerciales)

FINALITÉS ET FONDEMENTS DES TRAITEMENTS.

L’établissement ne recueillera vos données personnelles qu’en fonction d’une finalité précise, et selon un fondement spécifique (exécution d’un contrat, votre consentement ou intérêt légitime de l’établissement).

En fonction de la prestation, les finalités et fondements sont les suivants :

Fourniture de produits et services

Données collectées : identité, coordonnées.

Finalités : prise en charge du client, prise de rendez-vous, réalisation de la prestation, facturation et paiement.

Fondement : exécution contractuelle.

Service client et relation commerciale.

Données collectées : identité, coordonnées, avis et réclamations.

Finalités : réponses aux demandes de renseignements et aux réclamations.

Fondements : intérêt légitime de l’établissement et obligation légale (obligations liées au droit de rétractation du consommateur).

Promotions et communications.

Données collectées : préférences relatives aux produits et services proposés, préférences concernant le média utilisé pour recevoir la communication, des informations sur vos habitudes de vie.

Finalités : information du client quant aux actualités, nouveaux produits, offres commerciales.

Fondement : intérêt légitime de l’établissement.

Études statistiques

Données collectées : identité, données relatives à la relation commerciale et notamment l’utilisation des produits et services, informations sur vos habitudes de vie.

Finalités : élaboration de statistiques, communication d’offres personnalisées.

Fondement : intérêt légitime de l’établissement.

Respect des obligations légales et réglementaires

Données : données de vos transactions, de vos paiements, votre historique de commandes et les informations liées à la commande

Finalités : lutte contre la fraude aux moyens de paiement.

Fondement : obligations légales de coopérer avec les organismes de lutte contre différents types de fraude.

DESTINATAIRES DES DONNÉES

L’établissement est susceptible de partager vos données avec des organismes autorisé.

Ainsi, l’établissement peut avoir recours à des sous-traitants (toute société amenée à traiter des données personnelles suivant les instructions de l’établissement) pour le traitement de vos données personnelles dans la limite nécessaire à l’accomplissement de leurs prestations (exemple : héberger un site, gérer l’envoi d’offres promotionnelles).

L’établissement veille, par contrat avec le sous-traitant, au respect par celui-ci de la confidentialité et de la sécurité des données personnelles qu’ils reçoivent.

Sauf dans les cas énoncés ci-dessus, l’établissement s’engage à ne pas vendre, louer ou céder vos données personnelles à des tiers sans votre consentement.

DURÉE DE CONSERVATION DES DONNÉES

Vos données seront conservées en sécurité par l’établissement pendant la durée strictement nécessaire à la réalisation des finalités qui ont été indiquées ci-dessus, ou pendant la durée de conservation minimale prévue par la législation applicable

Par exemple, les données liées à la réalisation de la prestation seront conservées pendant toute la durée du contrat, et pendant une durée de 5 ans à compter de la fin de la prestation, sauf disposition légale plus contraignante.

Autre exemple : les données liées à l’envoi d’offres promotionnelles seront conservées 3 ans après la dernière prise de contact, sauf exercice de votre droit d’opposition.

EXERCICE DE VOS DROITS

Vous pouvez exercer auprès de l’établissement vos droits d’accès, de rectification, d’effacement, de limitation, portabilité de vos données, d’opposition aux traitements pour des motifs légitimes, et un droit de définir le sort de vos données post-mortem.

How Horse Racing Betting Apps Transformed Mobile Wagering in the UK, According to Betzella

The way British punters engage with horse racing has changed fundamentally over the past decade, and mobile technology sits at the centre of that shift. What was once a ritual confined to betting shops, racecourse enclosures, and telephone accounts has migrated almost entirely to the smartphone screen. The transformation has not been gradual or incremental — it has been rapid, structural, and largely driven by the convergence of regulatory clarity, improved mobile infrastructure, and a generation of bettors who expect instant access to markets at any point during the racing day. Understanding how this happened, and what it means for the industry today, requires looking at both the technical evolution of betting applications and the regulatory environment that shaped their development in the United Kingdom.

The Regulatory Foundation That Made Mobile Betting Viable

The legal and commercial framework for online betting in the UK was established well before smartphones became ubiquitous. The Gambling Act 2005 created a licensing regime administered by the Gambling Commission, which came into full effect in September 2007. This legislation replaced the outdated Betting, Gaming and Lotteries Act 1963 and, crucially, recognised remote betting — including internet and telephone wagering — as a distinct and licensable activity. At the time, most remote betting occurred through desktop browsers, but the Act’s technology-neutral language meant that mobile platforms inherited the same legal standing without requiring separate legislation.

A more significant regulatory moment arrived in 2014, when the Gambling (Licensing and Advertising) Act extended the Commission’s jurisdiction to overseas operators targeting UK consumers. Before this change, many large betting companies were licensed in Gibraltar, Malta, or Alderney, and while they accepted UK customers, they operated outside the Commission’s direct oversight. The 2014 Act required any operator advertising to UK residents to hold a Gambling Commission licence, regardless of where the company was headquartered. This created a more uniform compliance environment and gave consumers clearer protections — including dispute resolution rights, responsible gambling tools, and segregated customer funds requirements — that applied consistently across every mobile platform they might use.

For horse racing specifically, the Horserace Betting Levy — a mechanism by which bookmakers contribute a percentage of gross profits from UK racing to fund the sport — was reformed in 2017 to include online and mobile operators who had previously been exempt by routing bets through offshore entities. This reform injected an estimated additional £30 million annually into British racing and aligned the financial interests of digital bookmakers with the health of the sport they depended on for content. Mobile betting was no longer an untaxed sideshow; it was a central pillar of the racing economy.

How Android Became the Dominant Platform for Racing Apps

The early history of betting apps in the UK was complicated by Apple’s App Store policies. Between 2010 and 2017, Apple prohibited real-money gambling applications in most jurisdictions, including the United Kingdom, through its App Store. This forced operators to develop mobile-optimised websites — sometimes called progressive web apps — rather than native applications for iOS users. Android, by contrast, allowed operators to distribute gambling apps directly through the Google Play Store, provided they held appropriate licences in the user’s jurisdiction. This policy divergence gave Android a structural advantage in the racing betting market that persisted for years.

Google itself tightened its own policies in subsequent years, requiring operators to apply for specific country-level approval to distribute gambling apps through the Play Store, but this process was navigable for licensed UK bookmakers. The result was a mature ecosystem of horse racing betting apps for Android in the UK, covering everything from ante-post markets on classic races to in-play betting during live coverage, with features such as cash-out, price boosts, and streaming integrations built directly into the native app experience. When Apple eventually relaxed its gambling app restrictions for the UK market in 2017, iOS apps caught up quickly, but Android had already established itself as the platform where many of the most technically sophisticated racing products had been developed and refined.

The technical capabilities that Android’s open architecture enabled were not trivial from a racing perspective. Push notifications allowed operators to alert users to market movements or late non-runners — information that can materially affect the value of an existing bet. Background data synchronisation meant that odds could update in near real-time without the user actively refreshing a page. GPS integration allowed operators to verify that users were within permitted jurisdictions before processing a transaction, a compliance requirement that became increasingly important as cross-border regulatory scrutiny intensified. Betzella, which monitors and analyses the mobile betting market in the UK, has noted that the feature gap between Android and iOS racing apps has narrowed considerably since 2019, but the Android ecosystem’s earlier maturity left a lasting imprint on how racing-specific functionality was designed and prioritised by product teams.

The Racing Day Experience: What Mobile Apps Actually Changed

To appreciate the scale of the transformation, it is worth considering what the racing betting experience looked like before mobile apps became widespread. A punter attending a meeting at Newmarket or Cheltenham in the early 2000s would typically place bets with on-course bookmakers or the Tote, using information from a racecard and their own form study. Off-course, bets were placed in licensed betting offices or over the telephone. Odds were relatively static until the market opened on-course, and the ability to respond to late developments — a jockey change, a withdrawn runner, a significant plunge in the ring — was limited for anyone not physically present.

Mobile apps dissolved most of these constraints. Real-time price feeds mean that a punter watching a race from home now sees odds that reflect on-course market movements almost instantaneously. The ability to place a bet, monitor its progress, and cash out at a chosen moment — all from a device in a jacket pocket — fundamentally altered the relationship between the bettor and the racing product. Streaming services, initially introduced by Bet365 as a differentiating feature and subsequently adopted across the industry, meant that users could watch and bet on races from minor British tracks, Irish fixtures, and international meetings without a television subscription or a trip to a bookmaker’s shop.

The introduction of in-play betting on horse racing, while more limited than in football due to the short duration of races, created new markets around the final furlong and added a layer of engagement that was simply impossible in the pre-mobile era. Research published by the Gambling Commission in its 2022 and 2023 industry statistics reports confirmed that remote betting — the category encompassing mobile and online wagering — now accounts for the substantial majority of all betting activity in Great Britain, with horse racing remaining the single most popular sport by gross gambling yield in the remote channel. The shift from retail to remote has been so pronounced that the number of licensed betting premises fell from approximately 8,800 in 2014 to around 6,700 by 2023, a contraction directly attributable to the migration of customers to digital platforms.

Responsible Gambling Features and the Ongoing Compliance Challenge

The convenience that mobile apps introduced also intensified concerns about problem gambling, and the regulatory response has shaped how racing betting apps are designed and operated. The Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) require operators to implement a range of consumer protection measures, several of which have specific implications for mobile interfaces. Deposit limits must be easily accessible and, following a 2020 update to the LCCP, operators are prohibited from making it more difficult to set a limit than to remove one. This principle — sometimes called friction asymmetry — has required meaningful changes to app UX design across the industry.

Self-exclusion schemes, particularly the national GAMSTOP service launched in 2018, must be integrated into operator systems so that a customer who has registered for self-exclusion is blocked from accessing their account through any channel, including mobile apps. The technical implementation of this requirement is non-trivial: it involves real-time checks against the GAMSTOP database at login, which must function reliably across different device types and operating system versions. Betzella has observed that the quality of responsible gambling tooling has become an increasingly prominent factor in how informed bettors evaluate different platforms, alongside more traditional considerations such as odds competitiveness and market range.

The Gambling Act review, which the UK government initiated in 2020 and which resulted in a White Paper published in April 2023, proposed further changes relevant to mobile betting. These included affordability checks for customers who sustain significant losses, enhanced age verification requirements, and a statutory levy on operators to fund gambling research, education, and treatment — replacing the existing voluntary arrangements. The implementation of these proposals through secondary legislation and updates to the LCCP will require ongoing adaptation from operators, and the mobile app experience is likely to become more friction-intensive in certain respects as a result. For horse racing specifically, where the betting population skews older and more engaged than in some other sports, the challenge will be to implement these protections without materially degrading the product experience for the majority of users who are not experiencing harm.

The story of horse racing betting apps in the UK is ultimately a story about the compression of distance — between the punter and the market, between the armchair and the racecourse, between the decision to bet and the execution of that bet. Betzella’s analysis of the mobile betting landscape reflects a market that has matured considerably since the first rudimentary WAP-based betting services appeared in the early 2000s, and one that continues to evolve in response to regulatory demands, technological change, and shifting consumer expectations. The racing industry’s financial health is now deeply intertwined with the quality and accessibility of the mobile products through which most of its betting revenue is generated, a dependency that shows no sign of diminishing as smartphone penetration deepens and the remaining retail betting infrastructure continues to contract.

Vous pouvez exercer ces droits en vous adressant à Ré Surf – 49 bis rue du 14 juillet 17740 Sainte Marie de Ré

Vous pouvez également introduire une réclamation directement auprès de la Commission Nationale de l’Informatique et des Libertés (CNIL) sur https://www.cnil.fr. Pour toute information sur la protection des données personnelles, vous pouvez également consulter la CNIL.